Refund policy
Each Kosei Art piece is made to order.
Cancellation or change requests must reach us within 24 hours of purchase. Cancellations requested within this window receive a full refund. We do not accept change-of-mind cancellations after this period, except where required by law.
Please report delivery damage or defects promptly, ideally within seven days of receipt, with your order number and clear photos of the item and packaging. Video may be helpful for issues that photographs cannot show. We assess each case and arrange an appropriate repair or replacement, including necessary shipping, at no cost for verified damage or defects. If repair or replacement cannot reasonably resolve the issue, we will discuss the appropriate resolution with you.
These terms do not affect your applicable consumer rights. For assistance, contact contact.koseiart@gmail.com.